Respecting your privacy
FMA Parts Pty Ltd is committed to supporting the Australian Privacy Principles in the Privacy Act 1988 (Cth) which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the Australian Privacy Principles.
This Privacy Policy sets out:
- matters of which you should be aware regarding information we may collect about you
- our policies on the management of personal information, and
- generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are pre-orders, home deliveries, competitions & promotions and when you opt-in to receiving marketing newsletters from FMA Parts which may include
Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.
FMA Parts takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.
Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.
Cookies and website analytics
Our website uses Google Analytics, supplied by Google LLC, to understand how the store is used. It is loaded through Google Tag Manager and sets cookies in your browser named _ga and _ga_VV06CKVLHP. These let us recognise a returning visit without identifying you by name.
Through it we receive a record of the pages and products you viewed, what you added to your cart, the checkout steps you completed and any order you placed, along with your device type, browser, and an approximate location worked out from your internet address. We use this to see which parts people are looking for and to fix the parts of the site that do not work well.
This information is held by Google and is stored and processed outside Australia, including in the United States. It is kept for 14 months from your last visit, after which Google deletes it. We do not use it for advertising: it is not linked to any advertising account and cross-device advertising features are switched off. You can prevent it by blocking cookies in your browser settings, or by installing Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please email [email protected] Of course, before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
More information
More information about privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
