Warranty Against Defects
FMA Parts Pty Ltd warrants every part it sells against defects in materials and workmanship for 12 months from the date of delivery. If a part is found to be faulty within that period, we will replace it with the same or an equivalent part, or refund the price you paid for it. Where a replacement is not available, we will refund you.
This warranty is given by:
- FMA Parts Pty Ltd, ABN 87 153 378 511
- PO Box 262, Beverly Hills NSW 2209, Australia
- Phone 02 9060 1111, 9:30am to 5:30pm Monday to Friday
- Email [email protected]
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods.
How to Make a Return Claim
Before returning any faulty goods to us you must initiate a Return Claim. Contact us at [email protected] or on 02 9060 1111 with your order number, the part, and a description of the fault, and we will tell you where to send it. A replacement item will only be shipped once the faulty item has been received and tested for the specific fault or problem specified in the Return Claim. We test for declared faults thoroughly; if a part returned as faulty tests as working, or the damage is not covered by this warranty, it will be shipped back to you at your expense.
Who Pays for the Return
The cost of sending goods back to us is yours. Pack the part so it cannot be damaged in transit, as damage caused by insufficient packaging is not covered.
What This Warranty Does Not Cover
These parts are replacement components intended to be fitted by a person with the skill and tools to do so. The warranty covers the part itself, and does not cover:
- installation labour, your time, or any other part of the device;
- physical damage or liquid damage;
- incorrect or careless fitting, or damage caused while the part was being installed or removed;
- board-level faults in the device;
- normal wear, including the gradual decline in capacity that is normal for a battery;
- a part that has been modified, or a fault caused by fitting the part to a model it is not made for.
This warranty applies to the original purchaser and is not transferable. Nothing in this section limits your rights under the Australian Consumer Law.
Change of Mind or Satisfaction Guarantee Returns
Separately from the warranty above, FMA Parts will offer you an exchange or refund if you have changed your mind or are not satisfied with your purchase. This is our own offer, not something the law requires, and the following conditions apply:
- The return must be initiated within 14 days.
- Items must be returned in their original working condition, showing no signs of use, wear or damage.
- All costs associated with returning the goods are yours and are not refundable.
- Postage and packaging paid by FMA Parts on the original order is not refundable and will be deducted from the refund.
- You are responsible for packaging the return so it is not damaged in transit.
Contact
For a warranty claim, a change of mind return, or any question about either, contact us at [email protected] or on 02 9060 1111.
Travel eSIMs
Travel eSIMs are covered by this section instead of the warranty and change-of-mind terms above. It applies to travel eSIMs purchased at fmaparts.com.au/esim.
Change of plans. If the eSIM has not been installed:
- Within 30 days of purchase: a full refund will be issued to the original payment method.
- From day 31 up to the expiration date: a full store credit will be issued instead.
The eSIM is cancelled before any refund or credit is issued, and its QR code will no longer work.
The same terms apply where the device is found not to support eSIM, provided the eSIM has not been installed.
Installed eSIMs. Once installed, an eSIM is not eligible for a change-of-mind refund, whether or not data has been used. This includes:
- trips that are cancelled or cut short;
- eSIMs deleted from the device. A deleted eSIM may not install again;
- unused days or data remaining when the plan ends.
Faulty eSIMs. If the eSIM cannot be installed, or no service is available in the destination, please contact us while still travelling, and ideally within 7 days of the plan starting. Troubleshooting will be carried out first. If the issue cannot be resolved, the customer may choose:
- a replacement eSIM, or
- a full refund to the original payment method.
The following are not considered faults:
- devices locked to a carrier;
- data roaming turned off;
- reduced speeds after the fair-use limit stated in the plan;
- locations outside the networks listed for the plan.
Expiration date. Each eSIM expires 120 days after purchase if it has not been installed. The expiration date is shown in the delivery email. After this date the eSIM can no longer be installed and is not eligible for a refund or credit.
Requests. Reply to the delivery email, or contact [email protected], quoting the order number. For faulty eSIMs, please include any relevant screenshots.
